Successfully Building a Specialist Reward Team for a Global Telecommunications Leader

Introduction

In the dynamic world of global telecommunications, building a specialist HR team is vital for driving organisational success. This case study highlights how Morgan Philips Specialist Recruitment filled multiple Reward roles for a global telecommunications leader operating across the UK & Ireland.

These roles covered key pillars of Total Reward, including Business Partnering, Executive Reward, Policy and Governance, Benefits, and Pensions. The objective was to shift towards a more agile, strategic, and customer-centric Total Reward approach—amid a challenging talent market.

The Challenge

Our client, a global telecommunications company, faced a series of challenges:

• Scope: Filling multiple Reward roles with a focus on Total Reward expertise
• Complexity: Roles required strategic thinking and broad business-related experience
• Market Constraints: Shortage of UK talent with deep Total Reward experience
• Process Evolution: Need to enhance direct sourcing capabilities alongside a multi-agency approach

These challenges made it clear that a tailored recruitment strategy was essential to attract and secure the right talent.

Our Approach

To address these challenges, Morgan Philips Specialist Recruitment adopted a strategic and targeted approach:

Stakeholder Engagement:
We conducted in-depth meetings with all key stakeholders to align on expectations, cultural fit, and the specific skills required for each role.

Targeted Search:
Our search strategy included niche HR job boards, social media platforms, and internal and external networking groups to maximise candidate reach.

Direct Sourcing:
We utilised our extensive database, social media tools, and referral networks to identify high-calibre candidates, both active and passive.

Regular Updates:
Weekly updates with the client ensured transparency and kept the recruitment process agile and focused.

The Outcome

Our tailored recruitment strategy delivered exceptional results:

• Timeframe: All positions filled within 2 months
• Candidate Profiles: Secured talent with 7+ years of Total Reward experience and deep expertise across Business Partnering, Executive Reward, Benefits, and Pensions
• Diverse Backgrounds: Sourced candidates from both industry and consulting environments
• Immediate Impact: Candidates quickly stepped into their roles and embraced the challenges, driving the strategic Total Reward transformation

Conclusion

This case study demonstrates the effectiveness of a strategic and targeted recruitment approach in building specialist teams within a competitive market. At Morgan Philips Specialist Recruitment, we understand the complexities of finding the right talent for niche roles and are committed to delivering results that exceed expectations.

If your organisation is facing similar recruitment challenges, we’d love to help. Contact us today to discuss your talent acquisition needs.

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